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Support Portal: Research Informatics Core

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Research Informatics Core: How May We Help You?

Request OnCore Support

Click here to submit an OnCore ticket

  • Calendar Amendment Request
    Use this form to request any calendar amendments.
  • Calendar Correction Request
    Use this form to request any corrections to calendars. Do not use this form for amendments.
  • IIT Calendar Request
    Use this form for new IIT calendars only.
  • User Request
    New user, role changes, delete user, etc.
  • Training Request
    Use this form to request OnCore training for new VUMC and affiliate users.
  • General Requests
    Use this form for any requests not covered by those above. This would include all non-urgent questions and needs.
  • Report a Problem
    Submit this form when experiencing problems in OnCore. Login issues, application errors, etc. should be submitted through this form. Please include “Oncore” in the title/subject when submitting.

Request Other Support

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This form is not approved for the transmission of Protected Health Information (PHI). Please use the Accellion Secure File Transfer service to transmit PHI requested by support personnel.
Reference: VUMC Policy # IM 10-30.15.

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