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Support Portal: Research Informatics Core

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Research Informatics Core: How May We Help You?

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Request OnCore Support

Click here to submit an OnCore ticket

  • Calendar Amendment Request
    Use this form to request any calendar amendments.
  • Calendar Correction Request
    Use this form to request any corrections to calendars. Do not use this form for amendments.
  • IIT Calendar Request
    Use this form for new IIT calendars only.
  • User Request
    New user, role changes, delete user, etc.
  • Training Request
    Use this form to request OnCore training for new VUMC and affiliate users.
  • General Requests
    Use this form for any requests not covered by those above. This would include all non-urgent questions and needs.
  • Report a Problem
    Submit this form when experiencing problems in OnCore. Login issues, application errors, etc. should be submitted through this form. Please include “Oncore” in the title/subject when submitting.

Request Other Support

Click here to submit a ticket for other applications

This form is not approved for the transmission of Protected Health Information (PHI). Please use the Accellion Secure File Transfer service to transmit PHI requested by support personnel.
Reference: VUMC Policy # IM 10-30.15.

(Total file size is limited to 20MB)